QueueGenix is a modern, web-based SaaS platform designed to streamline queue and appointment management for salon businesses. Built specifically for the salon industry, QueueGenix enables salons to manage customer flow efficiently, reduce wait times, and provide a superior customer experience — all through an intuitive, mobile-friendly platform.
Project Objective
The client engaged Infonits to develop a flexible and scalable web-based solution that could support salon operations end-to-end.
Key objectives included:
- Build a fully web-based SaaS platform accessible on both desktop and mobile devices
- Develop separate, optimized user views for customers and admin views for salon staff
- Enable real-time queue management and appointment booking
- Deliver a responsive, user-centric interface with minimal learning curve
- Ensure scalability for multiple salons with secure user management
Our Solution
Infonits delivered a powerful, user-friendly queue and appointment management system using modern web technologies, ensuring seamless performance across all device types.
Key Deliverables:
- Real-time Queue and Appointment System: Customers can join a queue or book appointments online; salons manage queues dynamically.
- Separate User and Admin Views:
- User View: Mobile-optimized booking, live waiting time updates, and queue status visibility.
- Admin View: Staff dashboard for managing appointments, queues, and client notifications.
- Mobile-Friendly Design: Built with a mobile-first approach for smooth access across smartphones, tablets, and desktops.
- Cloud-Based SaaS Architecture: Secure, scalable platform enabling easy onboarding for multiple salons.
- Notifications System: Automated reminders and updates via the platform.
Technologies Used:
- Frontend: React.js
- Backend: Node.js
- Database: MongoDB
- Hosting: AWS Cloud Infrastructure
- Responsive UI/UX Design
Results and Impact
- Enabled salons to reduce customer waiting times by up to 40%
- Enhanced client satisfaction with transparent queue tracking and appointment scheduling
- Increased operational efficiency by providing staff with real-time control over queues and bookings
- Provided a scalable model for onboarding new salons across Australia
Client Testimonial
“QueueGenix has truly transformed how we manage our salon operations. Thanks to Infonits, our clients enjoy a much smoother experience, and our staff can manage queues and bookings effortlessly. The system is intuitive, fast, and perfectly fits our needs.”
— QueueGenix Team, Australia
Conclusion
Infonits successfully partnered with QueueGenix to develop a dynamic, scalable, and mobile-friendly web-based solution that redefines queue and appointment management for salons. The project showcases Infonits’ ability to deliver tailored SaaS products that enhance business efficiency and elevate customer satisfaction.